Home Warranty Comparison
When purchasing a home warranty, you’re not only giving your money to the provider, you’re also giving your trust that they’re going to cover you when you need it most. That’s why it’s so important to check into a company’s history, see how they operate and what they have to offer, as well as find out how they treat their customers. It’s worth it to do some research before you buy.
Company History and Background
Though smaller companies that offer home warranties aren’t necessarily bad, it’s easier to find out more about the bigger companies. They’re usually bigger companies for a reason-they’ve been around for a while, and they’ve been able to maintain and gain customers. You want a solid company that’s been around for a while so you know that you can count on them. You’ll want to look into their online reviews and see what customers are saying about them. You can tell a lot about a company by the way they’re reviewed. You should also call more than one company and ask questions.
Comparing Plans and Policies
There are many different kinds of home warranty plans. Some are more expensive; some cover certain appliances while some don’t; some only offer repair plans while others will replace. You first need to figure out what you want covered in your plan and how much you want to spend for that plan. Then find a company that offers the kind of plan you’re looking for at a price you can afford. You also need to find out the company’s policies. Do they have pre-existing conditions? What are those conditions? Is there an additional fee charged to have a repairman come to your home? Will they replace or only repair? If they replace, will they replace items for equal or lesser value? Will they replace items with new or used items? These are all questions you’re going to want to find the answers to.
Customer Service
When you call to ask questions, notice how they treat you. Are they kind and courteous or impatient and rude? Do you have to spend a lot of time on hold before getting through to talk to someone? Find out what their hours are so you know if there will be someone available to help you when you need it. Also, find out who the company uses for repairs. Make sure it’s a company or individual you’re comfortable with, and that they are near enough that they’ll be able to make repairs in a timely manner.
